Accessibility for Ontarians with Disabilities Act



CST Endeavours to meet the accessibility requirements of all its customers and business associates, as such CST adheres to AODA 2005 regulations

Accessibility for Ontarians with Disabilities Act

Our Commitment: In fulfilling our mission, Commercial Spring & Tool Co. Ltd. strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities.

We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place, and in a similar way as other visitors.

Support Persons After consulting with the person with the disability to ensure that the support person is the only means to allow the person with the disability on the premises. All support people will be allowed to accompany the person with a disability anywhere the person is going on our premises. 

Service Animals:  Service animals are allowed anywhere the public is allowed.

Emergency Evacuation Procedures: If you require accommodation in the event of an emergency evacuation, please notify the receptionist or the person you are meeting with.

Accessible Formats and Communications Supports:  If you require accessible formats of any of the documents used during your visit or communication supports, please notify Human Resources.

Feedback Process: The ultimate goal of Commercial Spring & Tool Co. Ltd. is to meet and surpass expectations while serving clients with disabilities. Comments on our products, goods and services regarding how well those expectations are being met are welcome and appreciated.

Feedback regarding the way Commercial Spring & Tool Co. Ltd. provides products, goods and services to people with disabilities can be made by  email, phone or in person

  • All feedback will be directed to Human Resources.
  • Clients/customers will be responded to in 7-10 business days.
  • All information will remain confidential

AODA Policies:

A copy of Commercial Spring & Tool Co. Ltd. AODA policies are available upon request.  Please notify Human Resources who will be handling all AODA requests and the format in which you would like to receive it.

Questions about This Policy:

This policy seeks to achieve service excellence to participants with disabilities. If anyone has a question about the policy, or its purpose, an explanation or reply will be provided by our Human Resources Personnel.

Our Human Resources department can be contacted at or 905 568 3899.